The Influence of Soft Skills and Perceived Job Security on the Job Performance of Tourism and Hospitality Workers Along Thailand’s Andaman Coast: Mediating Role of Employee Engagement
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Published
Mar 19, 2024
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Abstract
In the current environment, soft skills are now viewed as one of the key attributes to be considered when recruiting people into organizations because of their perceived relationship to driving and supporting organizational success. This quantitative research aimed to examine the effects of soft skills and perceived job security on job performance and investigate the mediating role of employee engagement among tourism and hospitality workers. Quantitative research and snowball sampling methods were used and PLS-SEM was used to test the statistical model. The participants were 354 tourism and hospitality workers from along Thailand’s Andaman Coast. Results revealed a positive influence by soft skills and perceived job security on job performance and a significant mediating effect by employee engagement. This research fills an academic knowledge gap regarding these attributes’ effects and engages in practical discussions about the findings and the related implications for organizations and their stakeholders.
Keywords: Job Performance, Soft Skills, Job Security, Employee Engagement, Tourism and Hospitality Worker
References
Aguiar-Quintana, T., Nguyen, T. H. H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do Job Insecurity, Anxiety and Depression Caused by the COVID-19 Pandemic Influence Hotel Employees’ Self-Rated Task Performance? The Moderating Role of Employee Resilience. International Journal of Hospitality Management, 94, 102868. https://doi.org/10.1016/j.ijhm.2021.102868
Akla, S., & Indradewa, R. (2022). The Effect of Soft Skill, Motivation and Job Satisfaction on Employee Performance Through Organizational Commitment. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(1), 6070-6083.
Altinay, L., Dai, Y.-D., Chang, J., Lee, C.-H., Zhuang, W.-L., & Liu, Y.-C. (2019). How to Facilitate Hotel Employees’ Work Engagement: The Roles of Leader-member Exchange, Role Overload and Job Security. International Journal of Contemporary Hospitality Management, 31(3), 1525-1542. https://doi.org/10.1108/IJCHM-10-2017-0613
Bartol, K. M., Liu, W., Zeng, X., & Wu, K. (2009). Social Exchange and Knowledge Sharing among Knowledge Workers: The Moderating Role of Perceived Job Security. Management and Organization Review, 5(2), 223-240. https://doi.org/10.1111/j.1740-8784.2009.00146.x
Bhardwaj, B., & Kalia, N. (2021). Contextual and Task Performance: Role of Employee Engagement and Organizational Culture in Hospitality Industry. Vilakshan-XIMB Journal of Management, 18(2), 187-201. https://doi.org/10.1108/XJM-08-2020-0089
Deale, C. S., & Lee, S.-H. (2021). An Exploratory Study of Hospitality and Tourism Stakeholders’ Perceptions of Professional Etiquette. Journal of Hospitality & Tourism Education, 33(1), 43-56. https://doi.org/10.1080/10963758.2019.1654891
Deeb, A., Alananzeh, O. A., Tarhini, A., & Masa’deh, R. (2020). Factors Affecting Job Performance: The Case of Jordanian Hotels’ Kitchen Staff. International Journal of Public Sector Performance Management, 6(3), 340-360. https://doi.org/10.1504/IJPSPM.2020.107766
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors Affecting Employee Performance: An Empirical Approach. International Journal of Productivity and Performance Management, 68(1), 171-193. https://doi.org/10.1108/IJPPM-01-2018-0012
El-Sherbeeny, A. M., Al-Romeedy, B. S., Abd Elhady, M. H., Sheikhelsouk, S., Alsetoohy, O., Liu, S., & Khairy, H. A. (2023). How is Job Performance Affected by Ergonomics in the Tourism and Hospitality Industry? Mediating Roles of Work Engagement and Talent Retention. Sustainability, 15(20), 14947. https://doi.org/10.3390/su152014947
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
Francis, K., Wamathai, A., Wandaka, J. K. M., & Jilo, N. (2020). Analysis of the Skills Gap in Tourism and Hospitality Industry in Kenya. Journal of Tourism Management Research, 7(1), 42-51. https://doi.org/10.18488/journal.31.2020.71.42.51
Glińska-Neweś, A., Haffer, R., Wińska, J., & Józefowicz, B. (2020). The Hospitality World in Poland: A Dynamic Industry in Search of Soft Skills. In G. Grefe, & D. Peyrat-Guillard (Eds.), Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport, Volume 4 (pp. 77-94). UK.: ISTE Publishing. https://doi.org/10.1002/9781119751342.ch6
Hair, J. F., Jr., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th ed.). Upper Saddle River, NJ: Pearson.
Hair, J. F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). California, CA: Sage Publications.
Hair, J. F., Jr., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated Guidelines on which Method to Use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43, 115-135. https://doi.org/10.1007/s11747-014-0403-8
Howladar, M. H. R., Rahman, S., & Uddin, A. (2018). Deviant Workplace Behavior and Job Performance: The Moderating Effect of Transformational Leadership. Iranian Journal of Management Studies, 11(1), 147-183. https://doi.org/10.22059/IJMS.2018.226143.672514
Ibrahim, S. N. H., Suan, C. L., & Karatepe, O. M. (2019). The Effects of Supervisor Support and Self-Efficacy on Call Center Employees’ Work Engagement and Quitting Intentions. International Journal of Manpower, 40(4), 688-703. https://doi.org/10.1108/IJM-12-2017-0320
Iddagoda, Y. A., & Opatha, H. H. D. N. P. (2020). Relationships and Mediating Effects of Employee Engagement: An Empirical Study of Managerial Employees of Sri Lankan Listed Companies. SAGE Open, 10(2), 2158244020915905. https://doi.org/10.1177/2158244020915905
Iddagoda, Y. A., Opatha, H. H. D. N. P., & Gunawardana, K. (2016). Towards a Conceptualization and an Operationalization of the Construct of Employee Engagement. International Business Research, 9(2), 85-98. https://doi.org/10.5539/ibr.v9n2p85
Jagannathan, A. (2014). Determinants of Employee Engagement and their Impact on Employee Performance. International Journal of Productivity and Performance Management, 63(3), 308-323. https://doi.org/10.1108/IJPPM-01-2013-0008
Keim, A. C., Landis, R. S., Pierce, C. A., & Earnest, D. R. (2014). Why do Employees Worry about their Jobs? A Meta-Analytic Review of Predictors of Job Insecurity. Journal of Occupational Health Psychology, 19(3), 269-290. https://doi.org/10.1037/a0036743
Kim, T.-Y., Wang, J., & Chen, J. (2018). Mutual Trust between Leader and Subordinate and Employee Outcomes. Journal of Business Ethics, 149(4), 945-958. https://doi.org/10.1007/s10551-016-3093-y
Kraimer, M. L., Wayne, S. J., Liden, R. C., & Sparrowe, R. T. (2005). The Role of Job Security in Understanding the Relationship between Employees’ Perceptions of Temporary Workers and Employees’ Performance. Journal of Applied Psychology, 90(2), 389-398. https://doi.org/10.1037/0021-9010.90.2.389
Lawler, E. E., & Porter, L. W. (1967). The Effect of Performance on Job Satisfaction. Industrial Relations: A Journal of Economy and Society, 7(1), 20-28. https://doi.org/10.1111/j.1468-232X.1967.tb01060.x
Luo, M. M., & Chea, S. (2018). Cognitive Appraisal of Incident Handling, Affects, and Post-Adoption Behaviors: A Test of Affective Events Theory. International Journal of Information Management, 40, 120-131. https://doi.org/10.1016/j.ijinfomgt.2018.01.014
Meltz, N. M. (1989). Job Security in Canada. Relations Industrielles, 44(1), 149-161. https://doi.org/10.7202/050477ar
Nardi, P. M. (2018). Doing Survey Research: A Guide to Quantitative Methods (4th ed.). New York: Routledge. https://doi.org/10.4324/9781315172231
Newman, A., Cooper, B., Holland, P., Miao, Q., & Teicher, J. (2019). How do Industrial Relations Climate and Union Instrumentality Enhance Employee Performance? The Mediating Effects of Perceived Job Security and Trust in Management. Human Resource Management, 58(1), 35-44. https://doi.org/10.1002/hrm.21921
Nunnally, J. C. (1975). Psychometric Theory—25 Years Ago and Now. Educational Researcher, 4(10), 7-21. https://doi.org/10.3102/0013189X004010007
Petter, S., Straub, D., & Rai, A. (2007). Specifying Formative Constructs in Information Systems Research. MIS Quarterly, 31(4), 623-656. https://doi.org/10.2307/25148814
Phuong, T. T. K., & Vinh, T. T. (2020). Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model. Asian Economic and Financial Review, 10(6), 698-713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Probst, T. M. (2003). Development and Validation of the Job Security Index and the Job Security Satisfaction Scale: A Classical Test Theory and IRT Approach. Journal of Occupational and Organizational Psychology, 76(4), 451-467. https://doi.org/10.1348/096317903322591587
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM. International Journal of Research in Marketing, 26(4), 332-344. https://doi.org/10.1016/j.ijresmar.2009.08.001
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162-174. http://doi.org/10.21511/ppm.19(3).2021.14
Satata, D. B. M. (2021). Employee Engagement as an Effort to Improve Work Performance: Literature Review. Ilomata International Journal of Social Science, 2(1), 41-49. https://doi.org/10.52728/ijss.v2i1.152
Singh, A., & Jaykumar, P. (2019). On the Road to Consensus: Key Soft Skills Required for Youth Employment in the Service Sector. Worldwide Hospitality and Tourism Themes, 11(1), 10-24. https://doi.org/10.1108/WHATT-10-2018-0066
Srivastava, S., & Madan, P. (2016). Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers. Management and Labour Studies, 41(4), 314-330. https://doi.org/10.1177/0258042X16676675
Stylos, N., Zwiegelaar, J., & Buhalis, D. (2021). Big Data Empowered Agility for Dynamic, Volatile, and Time-Sensitive Service Industries: The Case of Tourism Sector. International Journal of Contemporary Hospitality Management, 33(3), 1015-1036. https://doi.org/10.1108/IJCHM-07-2020-0644
Sun, J., Sarfraz, M., Khawaja, K. F., Ozturk, I., & Raza, M. A. (2022). The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees’ Job Performance in Pakistan. Psychology Research and Behavior Management, 15, 1325-1346. https://doi.org/10.2147/PRBM.S365972
Suthatorn, P., & Charoensukmongkol, P. (2023). How Work Passion and Job Tenure Mitigate the Effect of Perceived Organizational Support on Organizational Identification of Flight Attendants During the COVID-19 Pandemic. Asia Pacific Management Review, 28(3), 347-357. https://doi.org/10.1016/j.apmrv.2022.12.003
Villegas-Puyod, J., Phungsoonthorn, T., Sitthipo, P., & Aunyawong, W. (2022). The Impact of Cultural Differences on LINE App Communication Among Thai and Chinese Employees: Its Effects on Employee Engagement. International Journal of Health Sciences, 6(S5), 367-384. https://doi.org/10.53730/ijhs.v6nS5.7846
Vo-Thanh, T., Vu, T.-V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2021). How Does Hotel Employees’ Satisfaction with the Organization’s COVID-19 Responses Affect Job Insecurity and Job Performance? Journal of Sustainable Tourism, 29(6), 907-925. https://doi.org/10.1080/09669582.2020.1850750
Vo-Thanh, T., Vu, T.-V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2022). COVID-19, Frontline Hotel Employees’ Perceived Job Insecurity and Emotional Exhaustion: Does Trade Union Support Matter? Journal of Sustainable Tourism, 30(6), 1159-1176. https://doi.org/10.1080/09669582.2021.1910829
Wang, Y. M., Ahmad, W., Arshad, M., Yin, H. L., Ahmed, B., & Ali, Z. (2021). Impact of Coordination, Psychological Safety, and Job Security on Employees’ Performance: The Moderating Role of Coercive Pressure. Sustainability, 13(6), 3175. https://doi.org/10.3390/su13063175
Weber, M. R., Lee, J., & Crawford, A. (2020). A Suggested Best Practices for Enhancing Performance of Soft Skills with Entry-Level Hospitality Managers. Anatolia, 31(1), 76-87. https://doi.org/10.1080/13032917.2019.1703770
Akla, S., & Indradewa, R. (2022). The Effect of Soft Skill, Motivation and Job Satisfaction on Employee Performance Through Organizational Commitment. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 5(1), 6070-6083.
Altinay, L., Dai, Y.-D., Chang, J., Lee, C.-H., Zhuang, W.-L., & Liu, Y.-C. (2019). How to Facilitate Hotel Employees’ Work Engagement: The Roles of Leader-member Exchange, Role Overload and Job Security. International Journal of Contemporary Hospitality Management, 31(3), 1525-1542. https://doi.org/10.1108/IJCHM-10-2017-0613
Bartol, K. M., Liu, W., Zeng, X., & Wu, K. (2009). Social Exchange and Knowledge Sharing among Knowledge Workers: The Moderating Role of Perceived Job Security. Management and Organization Review, 5(2), 223-240. https://doi.org/10.1111/j.1740-8784.2009.00146.x
Bhardwaj, B., & Kalia, N. (2021). Contextual and Task Performance: Role of Employee Engagement and Organizational Culture in Hospitality Industry. Vilakshan-XIMB Journal of Management, 18(2), 187-201. https://doi.org/10.1108/XJM-08-2020-0089
Deale, C. S., & Lee, S.-H. (2021). An Exploratory Study of Hospitality and Tourism Stakeholders’ Perceptions of Professional Etiquette. Journal of Hospitality & Tourism Education, 33(1), 43-56. https://doi.org/10.1080/10963758.2019.1654891
Deeb, A., Alananzeh, O. A., Tarhini, A., & Masa’deh, R. (2020). Factors Affecting Job Performance: The Case of Jordanian Hotels’ Kitchen Staff. International Journal of Public Sector Performance Management, 6(3), 340-360. https://doi.org/10.1504/IJPSPM.2020.107766
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors Affecting Employee Performance: An Empirical Approach. International Journal of Productivity and Performance Management, 68(1), 171-193. https://doi.org/10.1108/IJPPM-01-2018-0012
El-Sherbeeny, A. M., Al-Romeedy, B. S., Abd Elhady, M. H., Sheikhelsouk, S., Alsetoohy, O., Liu, S., & Khairy, H. A. (2023). How is Job Performance Affected by Ergonomics in the Tourism and Hospitality Industry? Mediating Roles of Work Engagement and Talent Retention. Sustainability, 15(20), 14947. https://doi.org/10.3390/su152014947
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104
Francis, K., Wamathai, A., Wandaka, J. K. M., & Jilo, N. (2020). Analysis of the Skills Gap in Tourism and Hospitality Industry in Kenya. Journal of Tourism Management Research, 7(1), 42-51. https://doi.org/10.18488/journal.31.2020.71.42.51
Glińska-Neweś, A., Haffer, R., Wińska, J., & Józefowicz, B. (2020). The Hospitality World in Poland: A Dynamic Industry in Search of Soft Skills. In G. Grefe, & D. Peyrat-Guillard (Eds.), Shapes of Tourism Employment: HRM in the Worlds of Hotels and Air Transport, Volume 4 (pp. 77-94). UK.: ISTE Publishing. https://doi.org/10.1002/9781119751342.ch6
Hair, J. F., Jr., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th ed.). Upper Saddle River, NJ: Pearson.
Hair, J. F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). California, CA: Sage Publications.
Hair, J. F., Jr., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: Updated Guidelines on which Method to Use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion for Assessing Discriminant Validity in Variance-based Structural Equation Modeling. Journal of the Academy of Marketing Science, 43, 115-135. https://doi.org/10.1007/s11747-014-0403-8
Howladar, M. H. R., Rahman, S., & Uddin, A. (2018). Deviant Workplace Behavior and Job Performance: The Moderating Effect of Transformational Leadership. Iranian Journal of Management Studies, 11(1), 147-183. https://doi.org/10.22059/IJMS.2018.226143.672514
Ibrahim, S. N. H., Suan, C. L., & Karatepe, O. M. (2019). The Effects of Supervisor Support and Self-Efficacy on Call Center Employees’ Work Engagement and Quitting Intentions. International Journal of Manpower, 40(4), 688-703. https://doi.org/10.1108/IJM-12-2017-0320
Iddagoda, Y. A., & Opatha, H. H. D. N. P. (2020). Relationships and Mediating Effects of Employee Engagement: An Empirical Study of Managerial Employees of Sri Lankan Listed Companies. SAGE Open, 10(2), 2158244020915905. https://doi.org/10.1177/2158244020915905
Iddagoda, Y. A., Opatha, H. H. D. N. P., & Gunawardana, K. (2016). Towards a Conceptualization and an Operationalization of the Construct of Employee Engagement. International Business Research, 9(2), 85-98. https://doi.org/10.5539/ibr.v9n2p85
Jagannathan, A. (2014). Determinants of Employee Engagement and their Impact on Employee Performance. International Journal of Productivity and Performance Management, 63(3), 308-323. https://doi.org/10.1108/IJPPM-01-2013-0008
Keim, A. C., Landis, R. S., Pierce, C. A., & Earnest, D. R. (2014). Why do Employees Worry about their Jobs? A Meta-Analytic Review of Predictors of Job Insecurity. Journal of Occupational Health Psychology, 19(3), 269-290. https://doi.org/10.1037/a0036743
Kim, T.-Y., Wang, J., & Chen, J. (2018). Mutual Trust between Leader and Subordinate and Employee Outcomes. Journal of Business Ethics, 149(4), 945-958. https://doi.org/10.1007/s10551-016-3093-y
Kraimer, M. L., Wayne, S. J., Liden, R. C., & Sparrowe, R. T. (2005). The Role of Job Security in Understanding the Relationship between Employees’ Perceptions of Temporary Workers and Employees’ Performance. Journal of Applied Psychology, 90(2), 389-398. https://doi.org/10.1037/0021-9010.90.2.389
Lawler, E. E., & Porter, L. W. (1967). The Effect of Performance on Job Satisfaction. Industrial Relations: A Journal of Economy and Society, 7(1), 20-28. https://doi.org/10.1111/j.1468-232X.1967.tb01060.x
Luo, M. M., & Chea, S. (2018). Cognitive Appraisal of Incident Handling, Affects, and Post-Adoption Behaviors: A Test of Affective Events Theory. International Journal of Information Management, 40, 120-131. https://doi.org/10.1016/j.ijinfomgt.2018.01.014
Meltz, N. M. (1989). Job Security in Canada. Relations Industrielles, 44(1), 149-161. https://doi.org/10.7202/050477ar
Nardi, P. M. (2018). Doing Survey Research: A Guide to Quantitative Methods (4th ed.). New York: Routledge. https://doi.org/10.4324/9781315172231
Newman, A., Cooper, B., Holland, P., Miao, Q., & Teicher, J. (2019). How do Industrial Relations Climate and Union Instrumentality Enhance Employee Performance? The Mediating Effects of Perceived Job Security and Trust in Management. Human Resource Management, 58(1), 35-44. https://doi.org/10.1002/hrm.21921
Nunnally, J. C. (1975). Psychometric Theory—25 Years Ago and Now. Educational Researcher, 4(10), 7-21. https://doi.org/10.3102/0013189X004010007
Petter, S., Straub, D., & Rai, A. (2007). Specifying Formative Constructs in Information Systems Research. MIS Quarterly, 31(4), 623-656. https://doi.org/10.2307/25148814
Phuong, T. T. K., & Vinh, T. T. (2020). Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model. Asian Economic and Financial Review, 10(6), 698-713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Probst, T. M. (2003). Development and Validation of the Job Security Index and the Job Security Satisfaction Scale: A Classical Test Theory and IRT Approach. Journal of Occupational and Organizational Psychology, 76(4), 451-467. https://doi.org/10.1348/096317903322591587
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An Empirical Comparison of the Efficacy of Covariance-Based and Variance-Based SEM. International Journal of Research in Marketing, 26(4), 332-344. https://doi.org/10.1016/j.ijresmar.2009.08.001
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of Work Motivation and Job Satisfaction on Employee Performance: Mediating Role of Employee Engagement. Problems and Perspectives in Management, 19(3), 162-174. http://doi.org/10.21511/ppm.19(3).2021.14
Satata, D. B. M. (2021). Employee Engagement as an Effort to Improve Work Performance: Literature Review. Ilomata International Journal of Social Science, 2(1), 41-49. https://doi.org/10.52728/ijss.v2i1.152
Singh, A., & Jaykumar, P. (2019). On the Road to Consensus: Key Soft Skills Required for Youth Employment in the Service Sector. Worldwide Hospitality and Tourism Themes, 11(1), 10-24. https://doi.org/10.1108/WHATT-10-2018-0066
Srivastava, S., & Madan, P. (2016). Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers. Management and Labour Studies, 41(4), 314-330. https://doi.org/10.1177/0258042X16676675
Stylos, N., Zwiegelaar, J., & Buhalis, D. (2021). Big Data Empowered Agility for Dynamic, Volatile, and Time-Sensitive Service Industries: The Case of Tourism Sector. International Journal of Contemporary Hospitality Management, 33(3), 1015-1036. https://doi.org/10.1108/IJCHM-07-2020-0644
Sun, J., Sarfraz, M., Khawaja, K. F., Ozturk, I., & Raza, M. A. (2022). The Perils of the Pandemic for the Tourism and Hospitality Industries: Envisaging the Combined Effect of COVID-19 Fear and Job Insecurity on Employees’ Job Performance in Pakistan. Psychology Research and Behavior Management, 15, 1325-1346. https://doi.org/10.2147/PRBM.S365972
Suthatorn, P., & Charoensukmongkol, P. (2023). How Work Passion and Job Tenure Mitigate the Effect of Perceived Organizational Support on Organizational Identification of Flight Attendants During the COVID-19 Pandemic. Asia Pacific Management Review, 28(3), 347-357. https://doi.org/10.1016/j.apmrv.2022.12.003
Villegas-Puyod, J., Phungsoonthorn, T., Sitthipo, P., & Aunyawong, W. (2022). The Impact of Cultural Differences on LINE App Communication Among Thai and Chinese Employees: Its Effects on Employee Engagement. International Journal of Health Sciences, 6(S5), 367-384. https://doi.org/10.53730/ijhs.v6nS5.7846
Vo-Thanh, T., Vu, T.-V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2021). How Does Hotel Employees’ Satisfaction with the Organization’s COVID-19 Responses Affect Job Insecurity and Job Performance? Journal of Sustainable Tourism, 29(6), 907-925. https://doi.org/10.1080/09669582.2020.1850750
Vo-Thanh, T., Vu, T.-V., Nguyen, N. P., Nguyen, D. V., Zaman, M., & Chi, H. (2022). COVID-19, Frontline Hotel Employees’ Perceived Job Insecurity and Emotional Exhaustion: Does Trade Union Support Matter? Journal of Sustainable Tourism, 30(6), 1159-1176. https://doi.org/10.1080/09669582.2021.1910829
Wang, Y. M., Ahmad, W., Arshad, M., Yin, H. L., Ahmed, B., & Ali, Z. (2021). Impact of Coordination, Psychological Safety, and Job Security on Employees’ Performance: The Moderating Role of Coercive Pressure. Sustainability, 13(6), 3175. https://doi.org/10.3390/su13063175
Weber, M. R., Lee, J., & Crawford, A. (2020). A Suggested Best Practices for Enhancing Performance of Soft Skills with Entry-Level Hospitality Managers. Anatolia, 31(1), 76-87. https://doi.org/10.1080/13032917.2019.1703770
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Research Articles
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How to Cite
WONGSUWATT, Sippavit; JANTAMANEECHOT, Tippawan; THAOTHAMPITAK, Wipada.
The Influence of Soft Skills and Perceived Job Security on the Job Performance of Tourism and Hospitality Workers Along Thailand’s Andaman Coast: Mediating Role of Employee Engagement.
Journal of Community Development Research (Humanities and Social Sciences), [S.l.], v. 17, n. 1, p. 1-16, mar. 2024.
ISSN 2985-0231.
Available at: <https://www.journal.nu.ac.th/JCDR/article/view/Vol-17-No-1-2024-1-16>. Date accessed: 28 apr. 2024.
doi: https://doi.org/10.14456/jcdr-hs.2024.1.