E-Government Initiatives of Local Governments in the Philippines
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Published
Jul 24, 2022
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Abstract
Information and Communications Technology (ICT) played a vital role in local governance. Modern technologies and ICT applications were used to facilitate government transactions and enhance the delivery and quality of government services. This qualitative study aimed to identify the e-Government initiatives of the local governments of Sorsogon in the Philippines. Key informant survey, documentary analysis, and interviews with Planning and Development Coordinators and IT Focal Persons were conducted to determine the e-Government initiatives along with technology, human resources, linkages, and policies. Findings revealed that the e-Government initiatives of local governments were mostly done in partnership with National Government Agencies (NGAs). Along technology, some of the local governments established websites, developed information systems, and adopted online systems introduced by other government agencies. Along human resources, the e-Government initiatives were mostly seminars and training in collaboration with NGAs. Along linkages, the local governments established a partnership with other government agencies such as the Department of Information and Communications Technology and the City Government of Legazpi. Only a few local governments partnered with the private sector and a higher learning institution for its e-Government program. Along policies, local governments passed resolutions and entered into a memorandum of agreements for their e-Government initiatives. With these, the local governments must sustain their e-Government initiatives and consider taking more steps towards successful e-Governance.
Keywords: E-Government, ICT, Local Government, Philippines, Smart Government
References
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Brillantes, A. B., Jr., & Ruiz, K. E. (n.d.). Local Governance in an Age of Technological Transformation and Global Uncertainty. Retrieved from https://www.soumu.go.jp/main_content/000695471.pdf
Cohen, S., & Eimicke, W. (2003). The Future of e-Government: A Project of Potential Trends and Issues. In Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS-36), Big Island, Hawaii, 6-9 January 2003 (pp. 1-10). USA: IEEE. http://doi.org/10.1109/HICSS.2003.1174327
Department of Information and Communications Technology. (2015). Tech4Ed Center Operations Manual Version 1.0. Retrieved from https://chilichink2.files.wordpress.com/2015/06/tech4ed-center-operations-manual.pdf
Department of Information and Communications Technology. (2016, March 18). Public and Private Sectors Show Support for DOST-ICT Office’s Free Wi-Fi Project. Retrieved from https://dict.gov.ph/public-and-private-sectors-show-support-for-dost-ict-offices-free-wi-fi-project/
Department of Information and Communications Technology. (2019). E-Government Masterplan 2022. Retrieved from https://dict.gov.ph/ictstatistics/wp-content/uploads/2020/03/EGMP-2022.pdf
Department of Interior and Local Government. (2009). Strict Compliance with Republic Act No. 8792, Otherwise Known as the Electronic Commerce Act of 2000. Retrieved from https://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/MC2009-119.pdf
Furuholt, B., & Wahid, F. (2008). E-Government Challenges and the Role of Political Leadership in Indonesia: The Case of Sragen. In Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 7-10 January 2008. Waikoloa, HI, USA: IEEE. http://doi.org/10.1109/HICSS.2008.134
Gichoya, D. (2005). Factors Affecting the Successful Implementation of ICT Projects in Government. The Electronic Journal of e-Government, 3(4), 175-184. Retrieved from https://academic-publishing.org/index.php/ejeg/article/view/440
Heeks, R. (2001). Building e-Governance for Development: A Framework for National and Donor Action (The i-Government Working Paper Series; No. 12). Manchester, UK: IDPM, University of Manchester. Retrieved from http://hummedia.manchester.ac.uk/institutes/gdi/publications/workingpapers/igov/igov_wp12.pdf
Infoman. (n.d.). Solutions: Local Government Unit. Retrieved from https://www.infomaninc.com/infoman/products/rptas.php
Khanh, N. T. V. (2014). The Critical Factors Affecting e-Government Adoption: A Conceptual Framework in Vietnam. Retrieved from https://arxiv.org/ftp/arxiv/papers/1401/1401.4876.pdf
Land and Governance Innovations Consultants. (n.d.). Enhanced Tax Revenue and Collection System (ETRACS). Retrieved from https://sites.google.com/site/lgiconsultantsph/ETRACS
LGU Profile. (n.d.). Province of Sorsogon. Retrieved from https://lgu201.dilg.gov.ph/view.php?r=05&p=62&m=
Macapagal, M. J., & Peralta, M. (2016). A Gender Analysis of the e-Government Ecosystem: State of the Art Review, Philippines. In e-Government for Women’s Empowerment in Asia and the Pacific: Country Profiles. Retrieved from https://egov4women.unescapsdd.org/country-overviews
Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing e-Government from Local Government Perspectives. State and Local Government Review, 50(1), 56-66. http://doi.org/10.1177/0160323X18763964
Martin, E., Cabo, W., & Nicolas, J. (2009). Report on the Rapid Assessment of ICT Utilization for Participation in the Philippines. Retrieved from https://www.ombudsman.gov.ph/UNDP4/report-on-the-rapid-assessment-of-ict-utilization-for-participation-in-the-philippines/index.html
Moatshe, R. M. (2014). E-Government Implementation and Adoption: The Case Study of Botswana Government (Doctoral dissertation). Faculty of Business, Law and Computing, University of Derby, United Kingdom. Retrieved from https://derby.openrepository.com/handle/10545/337831
National Computer Center. (2002). NCC Memorandum Circular No. 2002-01: Guidelines on Creation of the Agency’s Official Website and Compliance to e-Commerce Law and Stage One of the UN-ASPA Stages of e-Government. Retrieved from https://www.uslegalforms.com/jsfiller-desk15/?requestHash=8b62345a8fd9275b041fca04358547b7b4c1231458491bb9500fe282c6581208&ref=https://www.uslegalforms.com&projectId=849366264&loader=tips&et=as#7e491f213159440786a54fef52d6cede
National Computer Center & National IT Industry Promotion Agency. (2012). Master Plan, Electronic Government Development & Strategy. Retrieved from https://www.dbm.gov.ph/wp-content/uploads/MITHI/Philippines%20E-GovMasterPlan_%28final%20draft%29.pdf
Nguyen, N. A. (2016). A Cross-cultural Study on e-Government Services Delivery. The Electronic Journal Information Systems Evaluation (EJISE), 19(2), 121-134. Retrieved from https://academic-publishing.org/index.php/ejise/article/view/166
Organization for Economic Co-operation and Development (OECD). (n.d.). Implementing e-Government in OECD Countries: Experiences and Challenges. Retrieved from https://www.oecd.org/mena/governance/36853121.pdf
Pardo, T. A., & Tayi, G. K. (2007). Interorganizational Information Integration: A Key Enabler for Digital Government. Government Information Quarterly, 24(4), 691-715. https://doi.org/10.1016/j.giq.2007.08.004
Partnership for Economic Policy. (n.d.). CBMS Philippines. Retrieved from https://www.pep-net.org/cbms-philippines
Philippine Council for Industry, Energy and Emerging Technology Research and Development (PCIEERD). (2018). Development of Municipal e-Governance Systems in Nabua and Bula, Camarines Sur: A Policy Development Initiative. Retrieved from https://pcieerd.dost.gov.ph/images/policy_advocacy/Policy-Brief-Camarines-Sur-4.pdf
Philippine Statistics Authority. (2016). Sorsogon Quickstat–August 2016. Retrieved from https://psa.gov.ph/content/sorsogon-quickstat-august-2016
Sali, M. (2011). Exploring e-Government Skills and Competencies Required in Public Sectors: A Literature Study (Master’s thesis). Swedish Business School, Örebro University, Sweden. Retrieved from http://www.diva-portal.org/smash/get/diva2:431587/FULLTEXT01.pdf
Sharma, S. K., & Gupta, J. N. (2003). Building Blocks of an e-Government: A Framework. Journal of Electronic Commerce in Organizations, 1(4), 34-48. http://doi.org/10.4018/jeco.2003100103
Unicef. (2014). FEAST in Governance and Public Service. Retrieved from https://lgisb.lga.gov.ph/uploads/best_practice/FEAST_(SAN_SIMON)-compressed1.pdf
United Nations Division for Public Economics and Public Administration & The American Society for Public Administration. (2002). Benchmarking e-Government: A Global Perspective, Assessing the Progress of the UN Member States. Retrieved from https://publicadministration.un.org/egovkb/portals/egovkb/documents/un/english.pdf
Avis, W. R. (2016). The Role of the Private Sector. In Urban Governance (Topic Guide). Birmingham, UK: GSDRC, University of Birmingham. Retrieved from https://gsdrc.org/topic-guides/urban-governance/elements-of-effective-urban-governance/the-role-of-the-private-sector/
Bitonio, J. B. (2016). E-Government and e-Governance. Retrieved from https://www.slideshare.net/jobitonio/egovernment-and-egovernance
Brillantes, A. B., Jr., & Ruiz, K. E. (n.d.). Local Governance in an Age of Technological Transformation and Global Uncertainty. Retrieved from https://www.soumu.go.jp/main_content/000695471.pdf
Cohen, S., & Eimicke, W. (2003). The Future of e-Government: A Project of Potential Trends and Issues. In Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS-36), Big Island, Hawaii, 6-9 January 2003 (pp. 1-10). USA: IEEE. http://doi.org/10.1109/HICSS.2003.1174327
Department of Information and Communications Technology. (2015). Tech4Ed Center Operations Manual Version 1.0. Retrieved from https://chilichink2.files.wordpress.com/2015/06/tech4ed-center-operations-manual.pdf
Department of Information and Communications Technology. (2016, March 18). Public and Private Sectors Show Support for DOST-ICT Office’s Free Wi-Fi Project. Retrieved from https://dict.gov.ph/public-and-private-sectors-show-support-for-dost-ict-offices-free-wi-fi-project/
Department of Information and Communications Technology. (2019). E-Government Masterplan 2022. Retrieved from https://dict.gov.ph/ictstatistics/wp-content/uploads/2020/03/EGMP-2022.pdf
Department of Interior and Local Government. (2009). Strict Compliance with Republic Act No. 8792, Otherwise Known as the Electronic Commerce Act of 2000. Retrieved from https://www.dilg.gov.ph/PDF_File/issuances/memo_circulars/MC2009-119.pdf
Furuholt, B., & Wahid, F. (2008). E-Government Challenges and the Role of Political Leadership in Indonesia: The Case of Sragen. In Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 7-10 January 2008. Waikoloa, HI, USA: IEEE. http://doi.org/10.1109/HICSS.2008.134
Gichoya, D. (2005). Factors Affecting the Successful Implementation of ICT Projects in Government. The Electronic Journal of e-Government, 3(4), 175-184. Retrieved from https://academic-publishing.org/index.php/ejeg/article/view/440
Heeks, R. (2001). Building e-Governance for Development: A Framework for National and Donor Action (The i-Government Working Paper Series; No. 12). Manchester, UK: IDPM, University of Manchester. Retrieved from http://hummedia.manchester.ac.uk/institutes/gdi/publications/workingpapers/igov/igov_wp12.pdf
Infoman. (n.d.). Solutions: Local Government Unit. Retrieved from https://www.infomaninc.com/infoman/products/rptas.php
Khanh, N. T. V. (2014). The Critical Factors Affecting e-Government Adoption: A Conceptual Framework in Vietnam. Retrieved from https://arxiv.org/ftp/arxiv/papers/1401/1401.4876.pdf
Land and Governance Innovations Consultants. (n.d.). Enhanced Tax Revenue and Collection System (ETRACS). Retrieved from https://sites.google.com/site/lgiconsultantsph/ETRACS
LGU Profile. (n.d.). Province of Sorsogon. Retrieved from https://lgu201.dilg.gov.ph/view.php?r=05&p=62&m=
Macapagal, M. J., & Peralta, M. (2016). A Gender Analysis of the e-Government Ecosystem: State of the Art Review, Philippines. In e-Government for Women’s Empowerment in Asia and the Pacific: Country Profiles. Retrieved from https://egov4women.unescapsdd.org/country-overviews
Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing e-Government from Local Government Perspectives. State and Local Government Review, 50(1), 56-66. http://doi.org/10.1177/0160323X18763964
Martin, E., Cabo, W., & Nicolas, J. (2009). Report on the Rapid Assessment of ICT Utilization for Participation in the Philippines. Retrieved from https://www.ombudsman.gov.ph/UNDP4/report-on-the-rapid-assessment-of-ict-utilization-for-participation-in-the-philippines/index.html
Moatshe, R. M. (2014). E-Government Implementation and Adoption: The Case Study of Botswana Government (Doctoral dissertation). Faculty of Business, Law and Computing, University of Derby, United Kingdom. Retrieved from https://derby.openrepository.com/handle/10545/337831
National Computer Center. (2002). NCC Memorandum Circular No. 2002-01: Guidelines on Creation of the Agency’s Official Website and Compliance to e-Commerce Law and Stage One of the UN-ASPA Stages of e-Government. Retrieved from https://www.uslegalforms.com/jsfiller-desk15/?requestHash=8b62345a8fd9275b041fca04358547b7b4c1231458491bb9500fe282c6581208&ref=https://www.uslegalforms.com&projectId=849366264&loader=tips&et=as#7e491f213159440786a54fef52d6cede
National Computer Center & National IT Industry Promotion Agency. (2012). Master Plan, Electronic Government Development & Strategy. Retrieved from https://www.dbm.gov.ph/wp-content/uploads/MITHI/Philippines%20E-GovMasterPlan_%28final%20draft%29.pdf
Nguyen, N. A. (2016). A Cross-cultural Study on e-Government Services Delivery. The Electronic Journal Information Systems Evaluation (EJISE), 19(2), 121-134. Retrieved from https://academic-publishing.org/index.php/ejise/article/view/166
Organization for Economic Co-operation and Development (OECD). (n.d.). Implementing e-Government in OECD Countries: Experiences and Challenges. Retrieved from https://www.oecd.org/mena/governance/36853121.pdf
Pardo, T. A., & Tayi, G. K. (2007). Interorganizational Information Integration: A Key Enabler for Digital Government. Government Information Quarterly, 24(4), 691-715. https://doi.org/10.1016/j.giq.2007.08.004
Partnership for Economic Policy. (n.d.). CBMS Philippines. Retrieved from https://www.pep-net.org/cbms-philippines
Philippine Council for Industry, Energy and Emerging Technology Research and Development (PCIEERD). (2018). Development of Municipal e-Governance Systems in Nabua and Bula, Camarines Sur: A Policy Development Initiative. Retrieved from https://pcieerd.dost.gov.ph/images/policy_advocacy/Policy-Brief-Camarines-Sur-4.pdf
Philippine Statistics Authority. (2016). Sorsogon Quickstat–August 2016. Retrieved from https://psa.gov.ph/content/sorsogon-quickstat-august-2016
Sali, M. (2011). Exploring e-Government Skills and Competencies Required in Public Sectors: A Literature Study (Master’s thesis). Swedish Business School, Örebro University, Sweden. Retrieved from http://www.diva-portal.org/smash/get/diva2:431587/FULLTEXT01.pdf
Sharma, S. K., & Gupta, J. N. (2003). Building Blocks of an e-Government: A Framework. Journal of Electronic Commerce in Organizations, 1(4), 34-48. http://doi.org/10.4018/jeco.2003100103
Unicef. (2014). FEAST in Governance and Public Service. Retrieved from https://lgisb.lga.gov.ph/uploads/best_practice/FEAST_(SAN_SIMON)-compressed1.pdf
United Nations Division for Public Economics and Public Administration & The American Society for Public Administration. (2002). Benchmarking e-Government: A Global Perspective, Assessing the Progress of the UN Member States. Retrieved from https://publicadministration.un.org/egovkb/portals/egovkb/documents/un/english.pdf
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Research Articles
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How to Cite
DE CASTRO, Catherine A.; DE CASTRO, Errol G..
E-Government Initiatives of Local Governments in the Philippines.
Journal of Community Development Research (Humanities and Social Sciences), [S.l.], v. 15, n. 3, p. 55-70, july 2022.
ISSN 2985-0231.
Available at: <https://www.journal.nu.ac.th/JCDR/article/view/Vol-15-No-3-2022-55-70>. Date accessed: 30 apr. 2024.
doi: https://doi.org/10.14456/jcdr-hs.2022.25.