Developing English Communication Skills of Local Youth Guides to Increase Tourism Potentials of Ban Pong Manao Archaeological Site, Lop Buri Province
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Published
Apr 16, 2020
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Abstract
The objectives of this study were to 1) investigate the needs and problems in developing the English communication skills of the local youth guides at the Ban Pong Manao Archaeological Site; 2) develop the English communication skills of the local youth guides; and 3) examine the efficiency and effectiveness of the English communication skills development training programme.
Youth guides (N = 10) aged 10-13 who volunteer to welcome tourists to Ban Pong Manao, participated in this study. The research instruments were unstructured interviews, a training needs analysis questionnaire, and an evaluation form to measure the efficiency and effectiveness of the English training programme. The findings suggested that: 1) the topics the participants needed to improve were offering help, calling for attention politely, providing information about the dos and don’ts, vocabulary related to the artefacts and expressions used to describe places and giving information about nearby attractions, respectively; 2) the teaching materials for the training programme were designed based on the data from the questionnaires and the interviews; and 3) the statistical analysis using a t-test for dependent samples showed that the post-test scores (M = 37.9, S.D.= 8.14) were higher than were the pre-test scores (M = 10.6, S.D.= 3.8), at a significance level of 0.05. This indicated that the local youth guides improved their English communication skills following the training.
Keywords: English Communication Skills, Local Youth Guides, Tourism Potential, Ban Pong Manao Archaeological Site, Lop Buri
References
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Bracaj, M. M. (2014). Teaching English for Specific Purposes and Teacher Training. European Scientific Journal, 10(2), 40-49. Retrieved from https://eujournal.org/index.php/esj/article/download/2578/2439
Canale, M. (1983). From Communicative Competence to Communicative Language Pedagogy. In J. C. Richards, & R. W. Schmidt (Eds.), Language and Communication (pp.2-27). London: Longman. https://doi.org/10.4324/9781315836027
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Chatsungnoen, P. (2015). Needs Analysis for an English for Specific Purposes (ESP) Course for Thai Undergraduates in a Food Science and Technology Programme. (Doctoral dissertation). Massey University, Palmerston North, New Zealand. Retrieved from https://mro.massey.ac.nz/handle/10179/12359
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Hyland, K. (2006). English for Academic Purposes. London: Routledge.
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Kanoksilpatham, B. (2016). Instruction Innovation: Local Thainess-Based English Lessons (Research report). Bangkok: National Research Council of Thailand (NRCT), The Thailand Research Fund (TRF).
Kennedy, S., & Trofimovich, P. (2008). Intelligibility, Comprehensibility, and Accentedness of L2 Speech: The Role of Listener Experience and Semantic Context. Canadian Modern Language Review, 64(3), 459-489.
Klomtooksing, B. (2004). The Development of English Speaking and Listening Competence in Real-Life Situations of Matthayomsuksa 4 Students at Saensuk School, Chonburi. (Master’s thesis). Srinakharinwirot University, Bangkok.
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Mehta, S., Bastero-Caballero, R. F., Sun, Y., Zhu, R., Murphy, D. K., Hardas, B., & Koch, G. (2018). Performance of Intraclass Correlation Coefficient (ICC) as a Reliability Index under Various Distributions in Scale Reliability Studies. Statistics in Medicine, 37(18), 2734-2752.
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Munro, M. J., & Derwing, T. M. (1995). Foreign Accent, Comprehensibility, and Intelligibility in the Speech of Second Language Learners. Language Learning, 45(1), 73-97.
Naknitthanon, P. (2016). Development of Self-Access Learning Packages to Enhance Communicative English Skills of People in Upper Northern Thailand (Research report). Bangkok: National Research Council of Thailand (NRCT), The Thailand Research Fund (TRF).
Nikonkittikoson, P. (2016). Development of English Communicative Innovation for Local Vendors at Koh Kret, Nonthaburi Province. Journal of the Association of Researchers, 21(2), 110-122. Retrieved from http://www.ar.or.th/ImageData/Magazine/10042/DL_10257.pdf?t=636925719011563500
Nunan, D. (1999). Second Language Teaching and Learning. Boston: Heinle and Heinle Publishers.
Piriyasilpa, Y. (2014). English Language Needs of Tourism Industries in Khon Kaen Province. Journal of Thai Hospitality and Tourism, 9(2), 16-30. Retrieved from https://www.tci-thaijo.org/index.php/tourismtaat/article/view/24838
Pongprairat, R., & Luksaneeyanawin, S. (2013). Degree of Comprehensibility in Thai Accented English Rated by Native Speaker Judges. Journal of Language Teaching and Learning (PASAA), 45, 35-55. Retrieved from http://www.culi.chula.ac.th/publicationsonline/files/article/hPeOdE6nNsTue81904.pdf
Prachanant, N. (2012). Needs Analysis on English Language Use in Tourism Industry. Procedia-Social and Behavioral Sciences, 66, 117-125.
Richards, J. C. (2001). Curriculum Development in Language Teaching. Cambridge: Cambridge University Press.
Richards, J. C. (2006). Communicative Language Teaching Today. New York: Cambridge University Press.
Richards, J. C., & Rodgers, T. S. (1999). Approaches and Methods in Language Teaching. Cambridge: Cambridge University Press. Retrieved from http://www.espacomarciocosta.com/pdf/ingles/questoes-teoricas-e-metodologicas/approaches-and-methods-in-language-teaching-jack-c-richards-and-theodore-s-rodgers.pdf
Shieh, W. (2012). Hotel Employees’ Perception on Their Workplace English Use: An Example from Taiwan. US-China Foreign Language, 10(11), 1729-1733.
Suwatthikul, P., Suttanu, J., & Chaiphet, J. (2003). Intercultural Communication: A Factor for Developing and Promoting National Tourism (Research report). Bangkok: The Thailand Research Fund (TRF).
Zahedpisheh, N., Abu Bakar, Z. B., & Saffari, N. (2017). English for Tourism and Hospitality Purposes (ETP). English Language Teaching, 10(9), 86-94.
Angwatthanakul, S. (1997). Methods for Foreign Language Teaching (4th ed.). Bangkok: Chulalongkorn University Press.
Bailey, K. M. (2005). Practical English Language Teaching: Speaking. New York: McGraw-Hill.
Bracaj, M. M. (2014). Teaching English for Specific Purposes and Teacher Training. European Scientific Journal, 10(2), 40-49. Retrieved from https://eujournal.org/index.php/esj/article/download/2578/2439
Canale, M. (1983). From Communicative Competence to Communicative Language Pedagogy. In J. C. Richards, & R. W. Schmidt (Eds.), Language and Communication (pp.2-27). London: Longman. https://doi.org/10.4324/9781315836027
Canale, M., & Swain, M. (1980). Theoretical Bases of Communicative Approaches to Second Language Teaching and Testing. Applied Linguistics, 1(1), 1-47.
Chanyoo, H., Watthanaboon, S., & Kittisunthonphisarn, N. (2016). Effects of the Experiential Learning Model through the Local-Based Training Package to Enhance English Speaking Abilities for Young Tourist Guides. Social Sciences Research and Academic Journal, 11(33(1)), 77-92.
Chatsungnoen, P. (2015). Needs Analysis for an English for Specific Purposes (ESP) Course for Thai Undergraduates in a Food Science and Technology Programme. (Doctoral dissertation). Massey University, Palmerston North, New Zealand. Retrieved from https://mro.massey.ac.nz/handle/10179/12359
Cicchetti, D. V. (1994). Guidelines, Criteria, and Rules of Thumb for Evaluating Normed and Standardized Assessment Instruments in Psychology. Psychological Assessment, 6(4), 284-290. http://dx.doi.org/10.1037/1040-3590.6.4.284
Domesrifa, K. (2008). A Study of Using Oral Communicative Activities to Enhance English Speaking Ability of Mattayomsuksa One Students. (Master’s thesis). Srinakharinwirot University, Bangkok. Retrieved from http://thesis.swu.ac.th/swuthesis/Tea_Eng_For_Lan(M.A.)/Kamonwan_D.pdf
Edwards, N. (2000). Language for Business: Effective Needs Assessment, Syllabus Design and Materials Preparation in a Practical ESP Case Study. English for Specific Purposes, 19(3), 291-296. https://doi.org/10.1016/S0889-4906(98)00029-5
George, D., & Mallery, P. (2002). SPSS for Windows Step by Step: A Simple Guide and Reference, 11.0 update (4th ed.). Boston, MA: Allyn and Bacon.
Hallgren, K. (2012). Computing Inter-Rater Reliability for Observational Data: An Overview and Tutorial. Tutorials on Quantitative Methods for Psychology, 8(1), 23-34.
Harmer, J. (2001). How to Teach English. Essex: Longman.
Hutchinson, T., & Waters, A. (1987). English for Specific Purposes: A Learning-Centred Approach. Cambridge: Cambridge University Press.
Hyland, K. (2006). English for Academic Purposes. London: Routledge.
Kakham, T. (2015). The Development of English Communication Skills in Tourism for Thonburi Area Community, Bangkok (Research report). Bangkok: The Thailand Research Fund (TRF).
Kanoksilpatham, B. (2016). Instruction Innovation: Local Thainess-Based English Lessons (Research report). Bangkok: National Research Council of Thailand (NRCT), The Thailand Research Fund (TRF).
Kennedy, S., & Trofimovich, P. (2008). Intelligibility, Comprehensibility, and Accentedness of L2 Speech: The Role of Listener Experience and Semantic Context. Canadian Modern Language Review, 64(3), 459-489.
Klomtooksing, B. (2004). The Development of English Speaking and Listening Competence in Real-Life Situations of Matthayomsuksa 4 Students at Saensuk School, Chonburi. (Master’s thesis). Srinakharinwirot University, Bangkok.
Liu, J., Tang, W., Chen, G., Lu, Y., Feng, C., & Tu, X. M. (2016). Correlation and Agreement: Overview and Clarification of Competing Concepts and Measures. Shanghai Archives of Psychiatry, 28(2), 115–120. DOI: 10.11919/j.issn.1002-0829.216045
McCarten, J. (2007). Teaching Vocabulary: Lessons from the Corpus, Lessons for the Classroom. Cambridge: Cambridge University Press.
Mehta, S., Bastero-Caballero, R. F., Sun, Y., Zhu, R., Murphy, D. K., Hardas, B., & Koch, G. (2018). Performance of Intraclass Correlation Coefficient (ICC) as a Reliability Index under Various Distributions in Scale Reliability Studies. Statistics in Medicine, 37(18), 2734-2752.
Ministry of Tourism and Sports. (2015). Thailand Tourism Strategy 2015-2017. Retrieved from http://www.mots.go.th/ewt_dl_link.php?nid=7114
Ministry of Tourism and Sports. (2018). Domestic Tourism Situation: Classify by Region and Province 2018. Retrieved from https://www.mots.go.th/more_news.php?cid=509&filename=index
Munro, M. J., & Derwing, T. M. (1995). Foreign Accent, Comprehensibility, and Intelligibility in the Speech of Second Language Learners. Language Learning, 45(1), 73-97.
Naknitthanon, P. (2016). Development of Self-Access Learning Packages to Enhance Communicative English Skills of People in Upper Northern Thailand (Research report). Bangkok: National Research Council of Thailand (NRCT), The Thailand Research Fund (TRF).
Nikonkittikoson, P. (2016). Development of English Communicative Innovation for Local Vendors at Koh Kret, Nonthaburi Province. Journal of the Association of Researchers, 21(2), 110-122. Retrieved from http://www.ar.or.th/ImageData/Magazine/10042/DL_10257.pdf?t=636925719011563500
Nunan, D. (1999). Second Language Teaching and Learning. Boston: Heinle and Heinle Publishers.
Piriyasilpa, Y. (2014). English Language Needs of Tourism Industries in Khon Kaen Province. Journal of Thai Hospitality and Tourism, 9(2), 16-30. Retrieved from https://www.tci-thaijo.org/index.php/tourismtaat/article/view/24838
Pongprairat, R., & Luksaneeyanawin, S. (2013). Degree of Comprehensibility in Thai Accented English Rated by Native Speaker Judges. Journal of Language Teaching and Learning (PASAA), 45, 35-55. Retrieved from http://www.culi.chula.ac.th/publicationsonline/files/article/hPeOdE6nNsTue81904.pdf
Prachanant, N. (2012). Needs Analysis on English Language Use in Tourism Industry. Procedia-Social and Behavioral Sciences, 66, 117-125.
Richards, J. C. (2001). Curriculum Development in Language Teaching. Cambridge: Cambridge University Press.
Richards, J. C. (2006). Communicative Language Teaching Today. New York: Cambridge University Press.
Richards, J. C., & Rodgers, T. S. (1999). Approaches and Methods in Language Teaching. Cambridge: Cambridge University Press. Retrieved from http://www.espacomarciocosta.com/pdf/ingles/questoes-teoricas-e-metodologicas/approaches-and-methods-in-language-teaching-jack-c-richards-and-theodore-s-rodgers.pdf
Shieh, W. (2012). Hotel Employees’ Perception on Their Workplace English Use: An Example from Taiwan. US-China Foreign Language, 10(11), 1729-1733.
Suwatthikul, P., Suttanu, J., & Chaiphet, J. (2003). Intercultural Communication: A Factor for Developing and Promoting National Tourism (Research report). Bangkok: The Thailand Research Fund (TRF).
Zahedpisheh, N., Abu Bakar, Z. B., & Saffari, N. (2017). English for Tourism and Hospitality Purposes (ETP). English Language Teaching, 10(9), 86-94.
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How to Cite
PONGPRAIRAT, Rachada.
Developing English Communication Skills of Local Youth Guides to Increase Tourism Potentials of Ban Pong Manao Archaeological Site, Lop Buri Province.
Journal of Community Development Research (Humanities and Social Sciences), [S.l.], v. 13, n. 2, p. 1-14, apr. 2020.
ISSN 2985-0231.
Available at: <https://www.journal.nu.ac.th/JCDR/article/view/Vol-13-No-2-2020-1-14>. Date accessed: 29 apr. 2024.
doi: https://doi.org/10.14456/jcdr-hs.2020.11.